After Cancelling Verizon Fios How Long Does It Take to Be a New Customer Again

If you're looking for sheer speed, fiber optic internet is the mode to go, and that's a big role of the entreatment of Verizon FiOS. The visitor goes further, of course, providing not merely internet, but too Television receiver and (for those still interested) abode phone service equally well. Verizon isn't the only option for cobweb cyberspace, but it is among the nearly prominent choices.

For a long time, cable and internet companies have been at a most necktie when it comes to client dissatisfaction, for a number of dissimilar reasons. For one matter, providing reliable cyberspace, TV, or phone service isn't piece of cake, and providing them all at the same time is even more complicated. There are a lot of links in the chain where things can (and frequently do) go wrong. Verizon's FiOS service has come up a long way in recent years, but there are spring to be bumps along the road to reliable loftier-speed cyberspace and Tv service. Whether you're already a customer or you're but considering FiOS, we're here to give y'all an overview of some of the common issues Verizon FiOS customers run into.

(Notation: For a complete walkthrough of all things FiOS, please check out our detailed FiOS user guide.)

Billing and customer service

Looking at user reports on contained advocacy and reviews site ConsumerAffairs, the biggest complaints from customers seem to revolve around billing. Some of this may be due to subscribers not fully understanding what they were signing upwards for, but at that place are also plenty of accounts of extra charges suddenly appearing on customers' bills or promotional discounts not actually being applied.

In that location are also reports of long wait times when calling client service to to to fix billing and other issues. This seems to vary beyond different customer service representatives, with some users reporting that it took talking to a few dissimilar reps to solve their event.

Information technology'south worth keeping in heed that this is pretty common for whatever internet provider, and moreover, these types of sites tend to focus heavily on negative reviews as customers who are happy with their billing and customer service aren't as likely to jump online and let the world know.

Access and installation

A complaint seen more frequently from potential Verizon FiOS customers is that they aren't sure if or how they can get access to the service at all. Verizon provides an availability map on its website, only this doesn't seem to be entirely accurate, every bit other sites similar BroadbandNow feature maps that show service areas that aren't represented on Verizon's map. There are too areas where you can admission FiOS, but it'south offered under the Frontier brand instead of Verizon, while these areas used to comport the Verizon-branded service.

And so in that location is the effect of Verizon's ho-hum and unsteady rollout of the service. In 2017, New York City sued the company over its allegedly failed promise to bring cobweb cyberspace to every household in the city. According to the complaint, service was supposed to take been completed by mid-2014. The adapt claims the contract Verizon signed in 2008 said FiOS would serve an estimated 3.1 million homes, but that just 2.2 million could admission the service at the fourth dimension of the lawsuit.

Internet and Wi-Fi bug

While the above problems are pretty much out of subscribers' easily, there are some issues that may be easier to gear up. Fortunately, internet speed is ofttimes one of them. Some users encounter either deadening internet speeds or the inability to connect to the internet at all. As many of us have come up to sympathize, simply unplugging the Verizon router, leaving it off for a few minutes, then plugging it dorsum in can often solve such problems.

Users will also run into problems with Wi-Fi. This can range from not being able to connect at all to existence able to connect with some devices only not others. Similar the internet issues, many of these Wi-Fi issues tin can be fixed by merely hard-resetting the router every bit described above.

If you have consistently low cyberspace speeds or lingering Wi-Fi issues, you might need to contact Verizon customer support. This means you may run into some of the customer service issues mentioned above, but if you have annotation of specific problems and advisedly describe the trouble, y'all should be able to go to the root of the problem.

FiOS TV issues

Users volition also run into issues with FiOS Tv at times. This can range from beingness unable to access certain channels to garbled, artifact-ridden picture quality similar to what you might see from a live TV streaming service similar Sling TV or PlayStation Vue. The good news is that such picture-quality bug are often some of the easiest to fix.

Verizon'southward set-meridian boxes include a built-in tool to help you diagnose and fix most Boob tube issues. The company provides instructions on its website describing exactly what y'all need to do every bit well every bit a web-based troubleshooter. Both should but have a few minutes. This won't fix every believable problem, but it should take care of a lot of them.

As with the cyberspace and Wi-Fi issues, you may still run into issues that require y'all to contact Verizon support, so making sure you can clearly depict your problem to minimize the amount of time y'all have to spend on the phone.

The bottom line

But a few brusque years ago, it seemed Verizon FiOS was known more for the problems its users encountered than anything else. Fortunately, for both existing customers and those interested in trying out the service, information technology has come a long way since those days.

There are all the same complaints from customers, merely that is true for any service. That doesn't mean nosotros should await the other mode, but merely that any such service will run across issues. Most of the problems users encounter with Verizon FiOS can exist remedied either by resetting a piece of equipment or making a telephone call (or a few calls) to customer service.

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